The moderating effect of female managers on job stress and emotional labor for public employees in gendered organizations: evidence from Korea (Record no. 83915)

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100 1# - MAIN ENTRY--PERSONAL NAME
Preferred name for the person Yun, Jung Ah (Claire)
Relator term author
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Title The moderating effect of female managers on job stress and emotional labor for public employees in gendered organizations: evidence from Korea
264 #4 - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT)
Date of publication, distribution, etc 2019
520 3# - SUMMARY, ETC.
Summary, etc Given its focus on customer satisfaction and quality service, emotional labor (EL) is a prominent topic in public administration. As public employees are engaged more often in EL, it is critical to explore determinants of job stress and management strategies to reduce it. By examining the Korean Working Conditions Survey, this study focused on EL’s effects on employees’ well-being—job stress and job satisfaction—as well as the potential moderating effects of workplace characteristics, such as working with a female manager, work–life balance programs or resources, and participatory management processes. We examined the potential moderating role of female managers engaged in EL in gendered institutions, and found evidence that female managers buffer EL’s negative effects on their employees, even in organizational contexts gendered deeply. This finding implies that EL needs to be considered in the context of organizational culture and environment, particularly when related to gendered, hierarchical, or masculine organizations.
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name as entry element Public management
700 1# - ADDED ENTRY--PERSONAL NAME
Personal name Lee, Yunsoo
Relator term author
700 1# - ADDED ENTRY--PERSONAL NAME
Personal name Mastracci, Sharon
Relator term author
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Title Public Personnel Management
Relationship information vol. 48, no. 4: (December 2019), pages 535-564
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Source of classification or shelving scheme
Item type JOURNAL ARTICLE
Holdings
Withdrawn status Lost status Source of classification or shelving scheme Damaged status Not for loan Permanent Location Current Location Shelving location Date acquired Date last seen Price effective from Item type
          COLLEGE LIBRARY COLLEGE LIBRARY PERIODICALS 2023-01-25 2023-01-25 2023-01-25 JOURNAL ARTICLE