Human resources management in the hospitality industry / David K. Hayes, Jack D. Ninemeier.

By: Hayes, David K [author.]
Contributor(s): Ninemeier, Jack D [author.]
Language: English Publisher: Hoboken, NJ : Wiley, [2016]Edition: Second editionDescription: xix, 298 pages : illustrations; 29 cmContent type: text Media type: unmediated Carrier type: volumeISBN: 9781118988503 (hardback)Subject(s): Hospitality industry -- Personnel management | BUSINESS & ECONOMICS / Industries / Hospitality, Travel & TourismAdditional physical formats: Online version:: Human resources management in the hospitality industryDDC classification: 338.4/7910683 LOC classification: TX911.3.P4 | H39 2016Other classification: BUS081000 Online resources: Cover image
Contents:
Machine generated contents note: One: Introduction to Human Resources in the Hospitality Industry Two: The Legal Environment of Human Resources Management Three: Human Resources Management: Policies and Procedures Four: Employee On-Boarding: Recruitment and Selection Five: Employee On-Boarding: Orientation and Induction Six: Planning Training Programs Seven: Delivering and Evaluating Training Programs Eight: Compensation Programs Nine: Performance Management and Appraisal Ten: Employee Health and Safety Eleven: Critical Issues in Human Resources Management Twelve: Human Resources in Evolving Hospitality Organizations .
Summary: "Today's hospitality professional must be an expert at managing many functions. In every segment of the hospitality industry, recruiting, selecting, orienting, training, and retaining outstanding staff members are always challenging tasks, but every manager must master them. Hospitality managers now need to be familiar with rising labor costs, increasing competition for quality staff, changing employees' attitudes, evolving guest expectations and a proliferation of new laws that impact human resources policies and activities. "-- Provided by publisher.
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SUBJECT REFERENCE 		338.47910683 H3266 2016 (Browse shelf) Available CITU-CL-47572
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Includes bibliographical references and index.

Machine generated contents note: One: Introduction to Human Resources in the Hospitality Industry Two: The Legal Environment of Human Resources Management Three: Human Resources Management: Policies and Procedures Four: Employee On-Boarding: Recruitment and Selection Five: Employee On-Boarding: Orientation and Induction Six: Planning Training Programs Seven: Delivering and Evaluating Training Programs Eight: Compensation Programs Nine: Performance Management and Appraisal Ten: Employee Health and Safety Eleven: Critical Issues in Human Resources Management Twelve: Human Resources in Evolving Hospitality Organizations .

"Today's hospitality professional must be an expert at managing many functions. In every segment of the hospitality industry, recruiting, selecting, orienting, training, and retaining outstanding staff members are always challenging tasks, but every manager must master them. Hospitality managers now need to be familiar with rising labor costs, increasing competition for quality staff, changing employees' attitudes, evolving guest expectations and a proliferation of new laws that impact human resources policies and activities. "-- Provided by publisher.

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