Developments in the call centre industry : analysis, changes, and challenges / edited by John Burgess and Julia Connell.
Contributor(s): Burgess, John (K. John) | Connell, Julia
Series: Routledge studies in business organizations and networksPublisher: New York, NY ; London : Routledge, Taylor and Francis Group, 2006Description: 1 online resourceContent type: text Media type: computer Carrier type: online resourceISBN: 0203003004; 9780203003008; 9781134248810Subject(s): Call centers | Telecommunication | Call centers | TelecommunicationGenre/Form: Electronic books. DDC classification: 381/.142 LOC classification: HE8788Online resources: Click here to access online| Item type | Current location | Home library | Call number | Status | Date due | Barcode | Item holds |
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COLLEGE LIBRARY | COLLEGE LIBRARY LIC Gateway | 381/.142 (Browse shelf) | Available |
Total holds: 0
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| 378.17073 So47 2006 Key concepts 2 : listening, note taking, and speaking across the disciplines / | 378.17344678 J642 2021 The Wiley handbook of collaborative online learning and intercultural engagement / | 379.26 Eb39 2021 Accessibility or reinventing education / | 381/.142 Developments in the call centre industry : analysis, changes, and challenges / | 381.1 M1109 2021 The digital war : how China's tech power shapes the future of AI, blockchain and cyberspace / | 382.0951073 Y48 2020 China's Trump card : cryptocurrency and its game-changing role in Sino-US trade / | 387.7068 Ai77 2015 Airlines management |
Includes bibliographical references and index.
Description based on print version record.
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