The effective public manager : achieving success in a changing government /
Steven Cohen, William Eimicke, Tanya Heikkila.
- 4th ed.
- xxvii, 377 pages ; 24 cm.
Includes bibliographical references (p. 345-364) and index.
The perpetual crisis in public management -- Defining effective public management -- How to find and keep good people -- Developing effective working relationships -- Structuring systems, tasks, and responsibilities -- Understanding and applying innovation strategies in the public sector -- The art and craft of contracting -- Gathering, organizing, and using information -- Mastering the budgetary process -- Shaping organizational goals and strategies -- Communicating with the public, the media, and stakeholders -- Surviving and thriving in public service.