TY - BOOK AU - Kearns,David T. AU - Nadler,David TI - Prophets in the dark: how Xerox reinvented itself and beat back the Japanese SN - 0887305644 (cloth) : AV - HD9802.3.U64 X476 1992 U1 - 338.768644 20 PY - 1992/// CY - New York PB - Harper Business KW - Xerox Corporation KW - Management KW - Corporate turnarounds KW - United States KW - Case studies KW - Copying machine industry KW - Japan N1 - Includes index; A new vista -- The unwanted product -- Xerox grows up -- Life with the Ford men -- The stormy times -- The coyote eats the road runner -- The odd couple -- Pushing a wet noodle -- Another prophet -- The meeting in Virginia -- Dining at the quality restaurant -- A backward step -- The blooming of quality -- The race with no finish line. Lessons. The lessons of experience -- A handbook for decline -- What is quality anyway? -- Managing organizational change -- Beyond the magic leader -- The CEO and his consultant -- A uniquely American solution -- From decline to competitiveness N2 - The inside story of how a group of Xerox executives completely revolutionized the company's internal structure and saved it from the Japanese competition ; by the former CEO of Xerox ER -