Rankin, Dianne S.,
The administrative professional : technology & procedures / Dianne S. Rankin, Rankin Consulting, LLC, Kellie A. Shumack, PhD, Auburn University at Montgomery. - 15th edition. - xxiii, 346 pages ; 28 cm
Previous edition entered under: Patsy Fulton-Calkins.
Includes bibliographical references (pages 289-330) and index.
Part I: THE WORKPLACE AND YOU. 1. Entering the Workforce. 2. Becoming a Professional. 3. Managing and Organizing Yourself. Part II: THE WORKPLACE ENVIRONMENT. 4. Working Ethically. 5. Understanding the Workplace Team. 6. Developing Customer Focus. Part III: COMMUNICATION--THE KEY TO SUCCESS. 7. Improving Communication Skills. 8. Communicating with Technology. 9. Developing Presentation Skills. 10. Planning Meetings and Events. Part IV: RECORDS MANAGEMENT, TRAVEL, AND FINANCES.? 11. Managing Physical Records. 12. Managing Electronic Records and Mail. 13. Coordinating Business Travel. 14. Understanding Financial Documents. Part V: CAREER SUCCESS. 15. Seeking Employment. 16. Leading with Confidence. Reference Guide. Glossary.
9781305581166
2015944082
Office practice
Office management.
Administrative assistants.
HF5547.5 / .F83 2017
651
The administrative professional : technology & procedures / Dianne S. Rankin, Rankin Consulting, LLC, Kellie A. Shumack, PhD, Auburn University at Montgomery. - 15th edition. - xxiii, 346 pages ; 28 cm
Previous edition entered under: Patsy Fulton-Calkins.
Includes bibliographical references (pages 289-330) and index.
Part I: THE WORKPLACE AND YOU. 1. Entering the Workforce. 2. Becoming a Professional. 3. Managing and Organizing Yourself. Part II: THE WORKPLACE ENVIRONMENT. 4. Working Ethically. 5. Understanding the Workplace Team. 6. Developing Customer Focus. Part III: COMMUNICATION--THE KEY TO SUCCESS. 7. Improving Communication Skills. 8. Communicating with Technology. 9. Developing Presentation Skills. 10. Planning Meetings and Events. Part IV: RECORDS MANAGEMENT, TRAVEL, AND FINANCES.? 11. Managing Physical Records. 12. Managing Electronic Records and Mail. 13. Coordinating Business Travel. 14. Understanding Financial Documents. Part V: CAREER SUCCESS. 15. Seeking Employment. 16. Leading with Confidence. Reference Guide. Glossary.
9781305581166
2015944082
Office practice
Office management.
Administrative assistants.
HF5547.5 / .F83 2017
651