The administrative professional : technology & procedures / Dianne S. Rankin, Rankin Consulting, LLC, Kellie A. Shumack, PhD, Auburn University at Montgomery.

By: Rankin, Dianne S [author.]
Contributor(s): Shumack, Kellie Ann, 1967- [author.]
Language: English Publisher: Boston, MA : Cengage Learning, [2017]Edition: 15th editionDescription: xxiii, 346 pages ; 28 cmContent type: text Media type: unmediated Carrier type: volumeISBN: 9781305581166Subject(s): Office practice | Office management | Administrative assistantsDDC classification: 651 LOC classification: HF5547.5 | .F83 2017
Contents:
Part I: THE WORKPLACE AND YOU. 1. Entering the Workforce. 2. Becoming a Professional. 3. Managing and Organizing Yourself. Part II: THE WORKPLACE ENVIRONMENT. 4. Working Ethically. 5. Understanding the Workplace Team. 6. Developing Customer Focus. Part III: COMMUNICATION--THE KEY TO SUCCESS. 7. Improving Communication Skills. 8. Communicating with Technology. 9. Developing Presentation Skills. 10. Planning Meetings and Events. Part IV: RECORDS MANAGEMENT, TRAVEL, AND FINANCES.? 11. Managing Physical Records. 12. Managing Electronic Records and Mail. 13. Coordinating Business Travel. 14. Understanding Financial Documents. Part V: CAREER SUCCESS. 15. Seeking Employment. 16. Leading with Confidence. Reference Guide. Glossary.
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Item type Current location Home library Call number Status Date due Barcode Item holds
BOOK BOOK COLLEGE LIBRARY
COLLEGE LIBRARY
SUBJECT REFERENCE 		651 R167 2017 (Browse shelf) Available CITU-CL-48181
Total holds: 0

Previous edition entered under: Patsy Fulton-Calkins.

Includes bibliographical references (pages 289-330) and index.

Part I: THE WORKPLACE AND YOU. 1. Entering the Workforce. 2. Becoming a Professional. 3. Managing and Organizing Yourself. Part II: THE WORKPLACE ENVIRONMENT. 4. Working Ethically. 5. Understanding the Workplace Team. 6. Developing Customer Focus. Part III: COMMUNICATION--THE KEY TO SUCCESS. 7. Improving Communication Skills. 8. Communicating with Technology. 9. Developing Presentation Skills. 10. Planning Meetings and Events. Part IV: RECORDS MANAGEMENT, TRAVEL, AND FINANCES.? 11. Managing Physical Records. 12. Managing Electronic Records and Mail. 13. Coordinating Business Travel. 14. Understanding Financial Documents. Part V: CAREER SUCCESS. 15. Seeking Employment. 16. Leading with Confidence. Reference Guide. Glossary.

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